- INTRODUCTION
1.1 The Context of the Study
1.2 Objective and Scope
1.3 Approach and Methodology
- A PERSPECTIVE ON THE DEVELOPMENT OF
KNOWLEDGE INFRASTRUCTURE
2.1 The Emergence of Electronic Highways
2.2 The Social and Economic Context for Electronic Highway Development in Nova Scotia
2.3 Competition in the Electronic Marketplace
2.3.1 The International Environment
2.3.2 The Relative Position of Nova Scotia in the Electronic Marketplace
2.4 Meeting Stakeholder Expectations
2.4.1 Individuals and Families
2.4.2 Commercial Enterprises and Entrepreneurs
2.4.3 Community, Social and Cultural Development Institutions and Organizations
2.4.4 Public Service
2.5 The Critical Success Factors
2.5.1 Improved Government Effectiveness and Efficiency
2.5.2 Economic Diversification, Job Creation and
Rural Development
2.5.3 Innovative Government/Institutional/Business Partnering
2.5.4 National and International Competitiveness
2.5.5 Positive Public Perception/Trust
2.5.6 Maintaining and Improving Quality of Life
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PLANNING AND MANAGING INFORMATION INFRASTRUCTURE INITIATIVES
3.1 Re-inventing Government - Government as A Model User
3.1.1 Renewal of Government Programs
3.1.2 Re-engineering of Service Delivery Processes and Organization 3.1.3 Redesign of Work Systems and Applications
3.1.4 Retooling of Information Technology Infrastructure
3.2 A Conceptual Framework for Electronic Highway and Network Development
3.2.1 The User Communities
3.2.2 Electronic Highway Services
3.2.3 The Supplier Communities
3.2.4 The Financial Considerations
3.2.5 The Governance Structure
3.3 Applying the Framework
3.3.1 Creating a Dynamic Planning Process
3.3.2 Moving Ahead in Partnership
- AN ACTION PLAN FOR NOVA SCOTIA
4.1 An Institutional Champion
4.2 The Development Framework
4.3 Developing a Supportive Policy Environment
4.3.1 Developing a Tax and Regulatory Framework
4.3.2 Defining and Maintaining Effective Information Policies
4.3.3 Defining a Public Sector Electronic Highway Procurement Process
4.3.4 Defining the Re-invention of Government
4.4 Re-inventing Government
4.4.1 Re-engineering Government Service Delivery Processes
4.4.2 Developing Common Electronic Highway Infrastructure
4.5 Re-invigorating Communities
4.5.1 Encouraging User-Led Service Development
4.5.2 Supporting Innovation and Demonstration by Information
Highway Suppliers
4.5.3 Stimulating Infrastructure Development
- ANIMATING THE VISION
5.1 Promoting Awareness, Understanding and Use
5.1.1 Promoting Government Awareness, Understanding and Use
5.1.2 Promoting Public Awareness, Understanding and Use
5.2 Facilitating On-going Community Consultation and Participation in Service Needs Assessment
