Dare one hope that Nova Scotia Power will learn something from its newly-acquired (or shortly-to-be-acquired) subsidiary, Bangor Hydro Electric Company, about being open and up front with their customers?
Nowhere in NSPI's website is there any information about the company's electric rates. Not a hint of a shadow of a whisper. And, in their press releases section, there is nothing whatever about the changes in the Kentville electric rates. Look at the direct and informative press release Price Increase for Bangor Hydro Customers 25 July 2000, posted online at http://www.bhe.com/about/body_news_000725.html. Compare that with NSPI's blanket of silence about the Kentville rate increase. Compare NSPI's Kremlin-style attitude of total secrecy with Bangor Hydro's very open and informative website at http://www.bhe.com/ which has an excellent section telling us just what the company's electric rates are, with additional information useful to customers who want to inform themselves about their electric costs. Look at this smorgasboard of relevant and useful information: Bangor Hydro Electric Rates http://www.bhe.com/elec_suppliers/rates_elec.html Bill Analysis Bangor Hydro's online electric consumption estimator http://www.bhe.com/residential/body_ba_intro.html Bangor Hydro´s online calculator which lets you, our residential customer, perform a quick check of your daily electricity use http://www.bhe.com/residential/body_quickcheck.html Bangor Hydro explains what a kilowatt-hour is (this is a bit garbled, but at least they tried) http://www.bhe.com/residential/body_em_terms.html Bangor Hydro explains how to read your electric meter http://www.bhe.com/residential/body_em_track_use.html Bangor Hydro provides a list of household appliances, their typical wattage, typical period of use, and typical monthly energy costs http://www.bhe.com/residential/body_em_use_list.html Bangor Hydro explains your electric bill http://www.bhe.com/residential/body_05_new_bill.html Bangor Hydro even has gasp a public report of Penobscot River flow data which, for a company that generates significant quantities of electric energy from hydro generating plants, is vital information http://www.bhe.com/riverflow/body_riverflow.html I hope Bangor Hydro's commendable attitude toward making important information publicly available will have a beneficial effect on those in charge of designing NSPI's website. |
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