What you don’t scroll can’t hurt you?
Think clicking, dragging and dropping are
infinitely easier than typing? Think the graphic
user interface is far superior to old-fashioned line
entry? Not so fast. Sure, a desktop metaphor is
intuitive, but is it safe? No, say ergonomics
experts studying the use of computer mice.
There have been enough new repetitive stress
injuries caused by mice that researchers and physicians have
begun referring to the injuries as "mouse-arm syndrome."
Experts say the price for ease of use has been sore arms,
shoulders and necks. And as an alternative, they often
suggest old-fashioned keyboard shortcuts.
Walk into any computer store's peripheral section, and
you'll see countless "pointing devices" from companies
claiming to have built a better mouse. Go to a trade show
like Comdex and you'll be bombarded with strange new
ways to point and click - the most unusual being the
No-Hands Mouse, which you manipulate with your feet.
All of these are an indictment of the basic design of the
original mouse, which forces a normal human hand into all
kinds of contortions to scroll around Web pages.
The resulting injuries are costly, both to employers and
employees. Estimates range from $10,000 to $40,000 per
case. And just ask folks at IBM, Apple, Unisys, Honeywell,
Digital, Compaq, Dell and KeyTronic about the costs of
repetitive stress injuries. Those companies have all been
named in lawsuits against keyboard manufacturers filed by
carpal tunnel syndrome victims.
What goes wrong
Here's the problem: Using a mouse demands a small
but constant tension on your hand. Combine that with an
awkward position, do it eight hours a day for a year, and
you can expect one of two things - pain in your shoulder
and the back of your neck or inflammation in your lower
arm and elbow.
The shoulder-neck pain is the result of reaching too far
to use your mouse. For righties, it should rest as close to the
number pad on the keyboard as possible, so your elbow
stays comfortably bent while you mouse. As for the lower
arm pain, that's often the result of gripping the mouse too
tightly.
Think you don't do that? Imagine you're reading your
e-mail at work - banging through, deleting some, firing off
replies to others. While reading, many people sit in what Dr.
Roberta Brackman calls "the readiness position." Mouse in
tensed hand, waiting to pounce.
"Imagine you're just standing in the middle of the room,
just standing there. It would get exhausting fast, much more
exhausting than moving around the room," Brackman said.
Just how bad is it?
That's hard to say. A flood of studies is under way in
places like the Ergonomic Technology Center at the
University of Connecticut Health Center. Early returns say
there's a serious problem, and researchers are starting to
understand why. But there's no quantitative study to show
how many mouse-related injuries there are.
The only authoritative study was published in 1995 by
Liberty Mutual Insurance. The study covered only worker's
compensation filings connected to mouse use from
1988-1993. Those claims doubled each year during that
period, but the numbers are pretty small. The report's
conclusion: "Although there are few claims related to
computer mouse use, it appears to be a growing problem,
and therefore, perhaps, deserves more research and
intervention attention." The report also noted that women
report suffering from mouse-related injuries more than men.
Without comprehensive national studies, we must rely
on anecdotal evidence - and physicians in the field say
cases of mouse-arm syndrome are rising sharply.
"Because nobody's bleeding, nothing is broken, it's
easy to not deal with it," one told me. "That's a mistake."
Whose fault is it?
It's a combination of factors. Several experts
interviewed for this piece said cases have spiked since the
release of Microsoft's Windows 95 and Windows
95-based programs, which have many more mousing
options than previous versions of Windows. (Microsoft is a
partner in MSNBC.) For example, right-clicking was
basically unheard of before Windows 95. On that list of
experts is Emil Pascarelli, author of "Repetitive Strain
Injury." But he doesn't blame the injuries on the software.
"For a long time, I felt the mouse had the potential to
cause injury," he said. "I suppose it's coming to pass
now.... There's probably an exponential rise related to
increased use of the mouse."
But, he added, poor posture is the real culprit. People
who were predisposed to getting injured using a keyboard
because of their work habits or their workplace situation are
also likely to be hurt using a mouse, he said. Education and
treatment are the cure.
Not so, say other doctors. One told me flat out: "You
can work with the keyboard, but the mouse has a major
inherent design flaw. ... I think the mouse has been the
culprit from the beginning."
What's the hardware problem?
You can tell by looking at the new mice on the market.
Old mice, or cheap mice you might get buying a discount
PC, are small, flat and square. Exactly the wrong shape.
T
Better mice are
larger, they basically
mirror the image of a
hand, and they have a
hump in the middle to
offer a place for the
palm to rest. The
goal, according to
Steve Kaneko, design
manager of Microsoft's Hardware Group, is to make mice
"biomechanically neutral."
In the end, of course, the best any manufacturer can do
is find a least-common denominator - model the mouse
after the average hand, for example.
"What you really strive for in ergonomics is comfort,"
says Pascarelli. "And each person is different -
ergonomics is a very personal thing." So there will be no
universal hardware solution to this problem.
WHAT'S WRONG WITH THE SOFTWARE?
The push for ease and simplicity guides all software
development today. The "victory" of the graphic user
interface released to the world with the Apple Macintosh
has meant from the beginning a preference for clicking and
dragging over typing. So more and more, users are steered
toward mouse work. The Liberty Mutual study concluded
that the mouse could account for up to two-thirds of
computer operation time depending on the task performed
and the software used.
And as for keyboard shortcuts - ever try to learn
them? "Ctrl-Alt-F7" to print. Intuitive, eh? There's been
almost no push to make keyboard shortcuts more obvious.
That ought to change.
The Internet plays a part, too - scrolling is among the
most demanding of mouse behaviors, and Web pages like
this story are often "one long scroll."
"The software guys don't have a clue - they're adding
more dragging, more pulldowns, more scrolling, " says
Dave Rempel, an associate professor of medicine at the
University of California, San Francisco.
At greatest risk:
Requiring fine detail work with the mouse is the biggest
culprit - and so is software with "featuritis." Whereas the
back button on Netscape Navigator or Internet Explorer is
big and easy to hit, hitting dropdowns to change the color or
font size in Word or many other word processors can be an
exercise not only in frustration, but also in inflammation.
Likely victims include graphic designers, who use
pointing devices in painstakingly delicate ways, usually
applying great, and constant, force. Engineers and
programmers are also at high risk for a mouse-related
disorder, Rempel said.
"For people doing mouse-intensive work, it's a serious
problem for them, and it's only going to get worse, because
people's time on the computer only goes up," he said.
Brackman said most of her patients can point to some
kind of change as the culprit - either there's new
hardware, new software that has changed work habits, or a
new workstation or desk. Then there's just plain,
old-fashioned stress.
"There are psycho-social agents," said ergonomist
Nick Warren. "As stress goes up, there's a correlation
between that and the force [workers] put on a mouse -
particularly doing very fine work. There's a tremendous
amount of excess gripping."
What to do about it?
1. Put the mouse right next to the keyboard. Among
the most frequent problems is the easiest to solve. "Most
people don't have a place for the thing, so they put it far
away," Warren says. Reach as little as possible for the
mouse.
2. Try a variety of products. At the very least,
different-shaped mouse devices like trackballs will work
different muscles. When you buy a new mouse, make sure it
comes with a money-back guarantee - most do. Trying it
out in the store won't tell you anything. You won't know if
your new mouse solves your problem until you use it for a
few days. Be prepared to try out two or three and return
them if they don't help.
But beware - there are lots of funky products out
there, and there has been no conclusive research proving
any design is better or worse. As a result, "there are people
out there peddling snake oil," Rempel says.
3. Clicking and dragging is considered the most harmful
mouse activity because it requires the most pressure. Don't
drag more than you have to. If you find you scroll a lot, you
might try a device like Microsoft's Intellimouse, which lets
you scroll by rolling a wheel on the mouse, rather than by
clicking and dragging a scrollbar. Or skip the mouse
altogether and try a trackball like the one made by Logitech.
These are much more like big balls you roll rather than a
mouse you push and drag.
4. Learn keyboard shortcuts. That way, you'll bypass
the mouse altogether. And you'll be able to work faster
anyway.
5. "You shouldn't ever have to pick up the mouse,"
said Bob Bettendorf, executive director of the Office
Ergonomics Research Committee. If you do, perhaps you
should change the "tracking" speed - a setting that affects
how fast your mouse pointer flies across the computer
screen. To change it in Windows 95, for example, in the
Start menu, use Settings/Control Panel/Mouse. While there,
get to know the other options you have to change how your
mouse behaves.
6. Using a computer is "an upper-extremity athletic
event" Brackman said. She says most injuries are
technique-related and can be corrected. "This is something
you allow to happen to you," she said. Care for your body
the way an athlete would. Think about the things you do
every day and pay attention to little fits and starts of pain
before they get out of hand.
7. Remember that solving one problem often creates
another. For example, who knows what long-term effect the
No-Hands mouse might have on your feet and ankles?