VoiceStream - about us

The "GET MORE" Promise

GET MORE is VoiceStream's promise to our customers. It's our promise to deliver more overall value than any other wireless provider, saving them money and enabling them to use their wireless phone and its features to GET MORE FROM LIFE. The GET MORE message is conveyed by company spokesperson, actress Jamie Lee Curtis, and is centered on the following principles:

More Minutes
Customers get the best everyday value in wireless by getting more anytime minutes for their dollar at a variety of price points to accommodate all budgets.

More Features
Customers get more innovative features included with their service to complement their business and personal lives. VoiceStream customers receive free Voicemail with Message Alert, Free First Incoming Minute, Built-in Paging, and Caller ID. To encourage safety, all VoiceStream phones include a free handsfree headset. Wireless Internet services are available through VoiceStream's personal portal called MyVoiceStream.com.

Customers can: receive news and information services directly to their handset; send and receive e-mail to and from their phone and reply to home or office e-mail addresses; download personal ring tones and even update their phone directory. These advanced add-on features make the VoiceStream phone an even more powerful tool.

More Service
Customers get consistent quality from our technical systems and responsive and knowledgeable customer support in person, over the phone, and on-line. VoiceStream Customer Care provides attentive, personalized service 24 hours a day, 7 days a week. Customer Care can be reached at (800) 937-8997 or by dialing 611 on a VoiceStream phone. Customers can also manage their account online, adding features to their service and viewing and paying their bill through the web site.