 | Microsoft for Mac Support
If you have technical questions about installing or using one of the Microsoft® products for Mac, you've come to the right place. Microsoft offers five support venues to address your questions, based on your specific product issue and required response time. Each support option is outlined below, together with average response times and relevant costs.
Common support issues
Newsgroup search
E-mail support
Phone support
Read about common support issues.
Learn about the most common support issues and solutions for your Microsoft for Mac products. The links below provide access to the most common issues and solutions identified by support professionals.
To find support information for other Microsoft products or to perform an advanced search, visit the Microsoft Knowledge Base .
Average response time: Immediate
Cost: Free
Post a question to the newsgroup.
Every Microsoft for Mac product has a newsgroup where hundreds of Mac users including those identified by Microsoft as MVPs (Most Valuable Professionals) will answer questions. This is where you can search to find out if your question has already been answered and, if not, post it to the newsgroup to see if someone can give you an answer. Visit the Newsgroups page for more information about newsgroups and how to access them.
Average response time: 9 hours
Cost: Free
Submit a question to support online.
Microsoft Online Assistance makes it easy to select your product, submit a question to a Microsoft Support Professional, and receive a response to your e-mail address. To use Online Assistance, you will need a Microsoft .NET Passport.
Average response time: 2 days
Cost: Subject to license agreement. Charges vary
Call United States Product Support.
If you need an answer to your question(s) as soon as possible, you can call Microsoft Product Support Services. For information about pricing and to obtain a phone number to call for your particular product, visit Product Support. Our dedicated Mac customer services representatives will quickly help you get the answers you need.
Average response time: Hold time varies
Cost: Subject to license agreement. Charges vary. Long distance charges might also apply
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