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Contact Us
TiVo provides several points of contact, depending on your question or concern. Check out the contact categories below, and select the one that fits your needs.

You can shop for new TiVo Series2 boxes online. If you have questions, please call (877)289-8486 or (877)BUY-TIVO.


We no longer offer support by e-mail. Please visit our Support section for immediate answers to your customer support issues. Or, you can get support by phone.


Got a feature request or feedback for the TiVo service? Please use this form.


2160 Gold Street
P.O. Box 2160
Alviso, CA 95002-2160

Directions to TiVo



Media Inquiries
For inquiries from the media (and media only), contact:
Jeff Weir
Sloane & Company for TiVo Inc.
Phone: (212) 446-1878
send e-mail

Dealer Hotline
Phone: 1-888-921-TiVo
send e-mail

Corporate Contact
(not Customer Support)
Phone: (408) 519-9100
Fax: (408) 519-5330
Advertise with TiVo
Davina Kent
Phone: (408) 519-9489
send e-mail

Investor Relations
For Investor information, please visit the Investor Relations section of our Web site, send e-mail, or contact:
TiVo IR
Phone: (408) 519-9345

Webmaster
For inquiries about the Web site (and the Web site only), send e-mail.


Our website provides immediate answers to many common questions. Here are the most popular topics:

*Manage my account
Update your credit card, change service number, view billing history and more...



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