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General Contacts & Department Information:
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Executive Office:
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Robert Gialloreto
President & CEO
Click here to email Robert Gialloreto
Tel: (250) 414-6975
Contact for:
• Inquiries about tourism business development opportunities |
Zorymar Lane
Executive Assistant/Event Planner
Click here to email Zorymar Lane
Tel: (250) 414-6976
Contact for:
• Scheduling appointments with the President and CEO
• Questions regarding Tourism Victoria's Board of Directors
• Board Committee sign up and information
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Marketing & Communications Department:
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Melissa McLean
Senior Vice President, Marketing & Communications
Click here to email Melissa McLean
Tel: (250) 414-6970
Contact for:
• Inquiries about Tourism Victoria's Marketing and Communications Department
• All news media inquiries
• Tourism statistics
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Janet Lewis
Manager, Destination Advertising and Promotions
Click here to email Janet Lewis
Tel: (250) 414-6991
Contact for:
• Advertising
• Promotions
• Marketing planning
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Erin Schaff
Marketing Assistant
Click here to email Erin Schaff
Tel: (250) 414-7930
Contact for:
• Committee Meeting Information & Minutes
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Travel Media Relations:
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Heather McGillivray
Senior Manager, Travel Media Relations (U.S.)
Click here to email Heather McGillivray
Tel: (250) 414-6979
Contact for:
• Travel media needs - U.S. media
• Assistance with Tourism Victoria travel media relations programs
• Itinerary development
• Information and image requests
• Story ideas
• Fact checking and research
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Kristine George
Manager, Travel Media Relations (Canada, Overseas & 2010)
Click here to email Kristine George
Tel: (250) 414-6971
Contact for:
• Travel media needs - Canadian and International media
• Assistance with Tourism Victoria travel media relations programs
• Itinerary development
• Information and image requests
• Story ideas
• Fact checking and research
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Holly Lenk
Travel Media Specialist
Click here to email Holly Lenk
Tel: (250) 414-6974
Contact for:
• Assistance with Tourism Victoria travel media relations programs
• Itinerary development
• Information and image requests
• Story ideas
• Fact checking and research
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Cathy Ray
Travel Media Specialist
Click here to email Cathy Ray
Tel: (250) 414-6985
Contact for:
• Assistance with Tourism Victoria travel media relations programs
• Itinerary development
• Information and image requests
• Story ideas
• Fact checking and research
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Information Technology & Web:
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Sales Department:
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Meetings & Incentive Travel:
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Tiffany Gyles
Sales Manager, Meeting & Incentive Travel
Click here to email Tiffany Gyles
Tel: (250) 414-6978
Contact for:
• Information about meeting and incentive groups coming to Victoria from the United States and international destinations
• Information regarding hosting familiarization tours (FAMS) and site visits
• Information about attending U.S.trade shows and receptions with Victoria partners
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Jesse Baidwan
Sales Manager, Meeting & Incentive Travel
Click here to email Jesse Baidwan
Tel: (250) 414-6987
Contact for:
• Information about meeting and incentive groups coming to Victoria from Canada
• Information regarding hosting familiarization tours (FAMS) and site visits
• Information about attending Canadian trade shows and receptions with Victoria partners
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Lindsay Reid
Sales Coordinator, Meeting & Incentive Travel
Click here to email Lindsay Reid
Tel: (250) 414-6988
Contact for:
• Information regarding off site venues, partner programs, pre/post tour and group activity options
• Information regarding accessing promotional materials for upcoming conferences and meetings
• Information regarding on site concierge services and access to a wide variety of conference services
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Amber Bonner
Sales Coordinator, Meeting & Incentive Travel
Click here to email Amber Bonner
Tel: (250) 414-7391
Contact for:
• Information regarding off site venues, partner programs, pre/post tour and group activity options
• Information regarding accessing promotional materials for upcoming conferences and meetings
• Information regarding on site concierge services and access to a wide variety of conference services
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Travel Trade:
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Michelle Edington
Sales Manager, Travel Trade
Click here to email Michelle Edington
Tel: (250) 414-6994
Contact for:
• Lead lists
• Travel show information
• Familiarization tour(FAMS) information and participation
• Developing new itineraries and/or product ideas
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Doug Treleaven
Sales Manager, Travel Trade
Click here to email Doug Treleaven
Tel: (250) 414-6984
Contact for:
• Lead lists
• Travel show information
• Familiarization tour(FAMS) information and participation
• Developing new itineraries and/or product ideas
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Erin Gilmore
Sales Coordinator, Travel Trade
Click here to email Erin Gilmore
Tel: (250) 414-6983
Contact for:
• Lead lists
• Trade show information
• Familiarization tour (FAMS) information and participation
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Operations Department:
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Helen Welch
Vice President, Operations
Click here to email Helen Welch
Tel: (250) 414-6977
Contact for:
• Tourism Victoria's Operational issues
• Information regarding Member and Visitors Services
• Information about Visitor Centre operations
• Human Resources inquiries
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Kelly Both
Assistant Manager, Member Services
Click here to email Kelly Both
Tel: (250) 414-6986
Contact for:
• Direct Mail Program
• Member Listing changes
• Member Event information
• Plasma Screen Advertisements
• Tourism Victoria's Travel Auction
• Digital Rez changes, queries & training
• Information regarding members' listings on the website
• Questions on Accomodation Packages
• Tourism Victoria's Membership Commitee
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Member Services:
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Brenda Knapik
Account Manager, Member Services
Click here to email Brenda Knapik
Tel: (250) 414-6973
Contact for:
• Information about Tourism Victoria's membership and its benefits
• Ways to increase awareness of member products through advertising
• Membership inquiries and concerns
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Heidi Mount
Account Manager, Member Services
Click here to email Heidi Mount
Tel: (250) 414-4475
Contact for:
• Information about Tourism Victoria's membership and its benefits
• Ways to increase awareness of member products through advertising
• Membership inquiries and concerns
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Lacey Sheardown
Coordinator, Membership Development
Click here to email Lacey Sheardown
Tel: (250) 414-6972
Contact for:
• Information about Tourism Victoria's membership and its benefits
• Member networking opportunities - Member Mixers
• Membership Development Series
• Information on SuperHost programs and seminar schedules
• Downtown Victoria Ambassadors
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Visitor Services :
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Finance Department :
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Tamra McQuitty, CMA
Director of Finance
Click here to email Tamra McQuitty
Tel: (250) 414-6992
Contact for:
• General financial inquiries
• All payments made by Tourism Victoria including supplier invoices and ticket receipts
• Tourism Victoria audited financial statements
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Lorinda Staples
Accountant/Bookkeeper
Click here to email Lorinda Staples
Tel: (250) 414-6993
Contact for:
• Accommodation and reservation commission statement information
• Accounts receivable
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Susan Ptic
Accounting Clerk
Click here to email Susan Ptic
Tel: (250) 414-4478
Contact for:
• Accounts payable
• Visitor Centre ticket sales and ticket commission payments
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Reception:
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Penny Stevens
Office Coordinator
Click here to email Penny Stevens
Tel: (250) 414-6999
Contact for:
• General inquiries regarding Tourism Victoria
• Vacation Guide and map requests
• RSVPs
• Calendar of Events submissions
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