Roger Blackwell, updated Aug 12, 2005 Bio: Roger D. Blackwell, Ph.D. recently retired as a Professor of Marketing at The Ohio State University. He is president of Roger Blackwell Associates, Inc., a consulting firm in Columbus, Ohio, through which he works with many of America's most successful co... read more...

Alan Ayers, updated Aug 12, 2005 Bio: Alan A. Ayers, MBA, MAcc is President of Alan Ayers Business Consulting, a business strategy and advisory firm located in Dublin, Ohio. He has served as a project manager and consultant for global clients ranging from Bank of America and Nationwide Insu... read more...

Suzanne C. Lowe, updated Aug 6, 2005 Bio: Suzanne Lowe is the author of Marketplace Masters: How Professional Service Firms Compete to Win (Greenwood, 2004). She is the president of Expertise Marketing, LLC, a consulting firm that provides marketing and management analysis and guidance to the ... read more...

Sally Hogshead, updated Aug 4, 2005 Bio: Growing up with the last name Hogshead would give anyone an unconventional point of view. By her early twenties Sally had garnered an unprecedented collection of national advertising awards for innovation, and opened her first ad agency at age 27. One o... read more...

Andrea Learned, updated Aug 3, 2005 Bio: ... read more...

Ben McConnell, updated Jul 26, 2005 Bio: Ben McConnell is co-author of Creating Customer Evangelists: How Loyal Customers Become a Volunteer Sales Force (Dearborn 2002), a regular contributor to MarketingProfs.com, the online journal of marketing practices and know-how and an advisory board memb... read more...

Jackie Huba, updated Jul 25, 2005 Bio: Jackie Huba is the co-author of “Creating Customer Evangelists: How Loyal Customers Become a Volunteer Sales Force.” Her book has been called the “new mantra for entrepreneurial success” by the New York Times and “an absorbing read” by Harvard Business... read more...