• > Telework
  • > BCP/COOP
  • > Daily Utilization
  • > Documents

Federal Continuity Directive 1 (FCD1) DHS/FEMA
(February, 2008) “The success of continuity programs is dependent on the availability o robust and effective communications to provide Federal intra and interagency connectivity. An agency’s ability to execute its essential functions at its headquarters (HQ) and at its alternate or other continuity facilities, as well as the ability of the agency’s senior leadership to collaborate, develop policy and recommendations, and act under all-hazards conditions, depends upon the availability of effective communications systems. ........"

 

Federal Continuity Directive 2 (FCD2) DHS/FEMA
(February, 2008) “Communications will include VOICE, video and data capabilities that enable the leadership and staff to conduct the mission essential functions of the organization.  These communications must provide the ability for governments and private sector to communicate internally and with other entities (including with other Federal agencies, State, local, territorial and tribal governments and the private sector), to include transition to alternate sites as necessary to perform their MEFs.”

 

 

NEW: NATIONAL SECURITY PRESIDENTIAL DIRECTIVE/NSPD 51

(May 9, 2007) This directive establishes a comprehensive national policy on the continuity of Federal Government structures and operations and a single National Continuity Coordinator responsible for coordinating the development and implementation of Federal continuity policies.

Memorandum for the Heads of Departments and Agencies
(6-30-05) Regulation on Maintaining Telecommunication Services During a Crisis or Emergency in Federally-owned Buildings

 

FEMA’s Federal Preparedness Circular FPC 65
(updated 6-14-04) provides guidance to Federal Executive Branch departments and agencies for use in developing viable and executable contingency plans for the continuity of operations (COOP). COOP planning facilitates the performance of department/ agency essential functions during any emergency or situation that may disrupt normal operations.



FEMA’s Federal Preparedness Circular FPC 66
(updated 6-14-04) providing guidance to Federal Executive Branch departments and agencies for use in developing viable and executable test, training and exercise programs to support the implementation and validation of COOP plans.



FEMA’s Federal Preparedness Circular FPC 67
(updated 6-14-04) providing guidance to Federal Executive Branch departments and agencies for use in acquiring alternate facilities to support their COOP.



Critical Infrastructure Identification Prioritization, and Protection
This Homeland Security Presidential Directive (HSPD-7) establishes a national policy for Federal departments and agencies to identify and prioritize United States critical infrastructure and key resources and to protect them from terrorist attacks.



National Preparedness
This Homeland Security Presidential Directive (HSPD-8) establishes policies to strengthen the preparedness of the United States to prevent and respond to threatened or actual domestic terrorist attacks, major disasters, and other emergencies by requiring a national domestic all-hazards preparedness goal.



Continuity of Operations (COOP) in the Executive Branch:
Background and Issues for Congress.


United States General Accounting Office Report to the Committee on Governmental Affairs, U.S. Senate, July 2002, "Critical Infrastructure Protection (CIP) Federal Efforts Require a More Coordinated and Comprehensive Approach for Protecting Information Systems."



NIST Contingency Planning Guide
for Information Technology Systems.

 

GOVERNMENT

 

The Survivable Voice Solution for Continuity of Operations (COOP)

 

- Available on Multiple GSA Contract Vehicles

- WITS2001, FTS2001,

- GS-35F-0875R

 

- Satisfies COOP Comunications Requirements

- Supports Distributed Ad Hoc Personnel Recovery

- Complements GETS/WPS Program by the NCS

 

What is TeleContinuity™?
TeleContinuity is the only Survivable Telephone Network that guarantees the delivery of telephone calls during a telecommunications outage. TeleContinuity gives the government agency, department or unit total control of its telephone service during an emergency — not the telephone company. The TeleContinuity solution represents a shift from traditional telecom disaster recovery solutions, that have historically focused on location-based backup facilities and centralized telecom infrastructures — which have proven ineffective during recent disasters and evacuations. TeleContinuity is a network-level solution that will restore incoming telephone service to users within minutes of a terror attack, PBX failure, fiber cut, fire, flood, building evacuation, or other catastrophic event.

How does TeleContinuity maintain continuity of my telecommunications?
TeleContinuity’s patent-pending technology links the reach and quality of the Public Switched Telephone Network with the flexibility, survivability, and robustness of the Internet to create a unique, seamless, and ubiquitous system for telephone disaster recovery. TeleContinuity’s unique combination of path diversity, network diversity, geographic dispersion, and distributed network architecture effectively reroutes telephone traffic around network congestion and network points of failure. How quickly can voice communications be restored? Operations can resume within minutes following a communications disruption, minimizing or even eliminating any negative governmental and/or economic impact that would have resulted from the interruption.

Can I keep my existing phone number?
Yes. TeleContinuity’s technology enables users to be reached at their existing telephone extensions — via any network, any device, and at any location — as though no service disruption had ever occurred. Do I need to preplan where I want my calls to go? No. With TeleContinuity, pre-planning the complete telecom recovery sequence and the ongoing work of maintaining up-to-date telephone trees are no longer necessary. TeleContinuity will link together all operating networks and activated users within minutes of system activation.

Is it costly to implement the service? No. TeleContinuity is the lowest cost solution that is available for maintaining voice continuity. The service is available as a monthly subscription or enterprise license and can cover from 100 phones to your entire organization.

 

Features:

- Telework Applications

- Survivable Call Routing

- Toll Free Emergency Access

- Unlimited Number of Forwarding Destinations

- Web Activation Telephone Activation

- Web Based User Management

- Web Based System Administration

- Web Proxy

- Destination Number Labeling

- Back Up Voice Mail Box

- Carrier Based Call Forwarding Support

- Multiple Locations

- Group Activation

- SMS Activation

- Email Activation

- Fax over IP (FOIP)

- Downloadable VoIP Softphone

- Monitoring Platform Custom

- Auto Attendant

- Local Telephone Numbers

- Dial by Last Name

- Reporting

- International Calling

- Web, SMS, Email - Carrier Redirect Integration

- Network Operations Center

- Custom Service Level Agreements

- Custom Training

- Custom Development

- PBX mirroring and replication

- inbound and outbound call Delivery

- Domestic and International Calls

- Support for North America, Japan and soon the Middle East