Call Centre services

Information available anytime

The Call Centre can help you with questions about any in‑Canada processes. For questions about overseas applications, please contact your local visa office.

Read our tips for clients.

Our automated telephone service is available 24 hours a day, 7 days a week. If you have a touch-tone telephone, you can

• listen to pre-recorded information about Citizenship and Immigration (CIC) programs,
• order application kits, and
• check the status of your application.

For information on citizenship and immigration programs and services, including the Permanent Resident Card program.

1 888 242‑2100 (in Canada only)

If you are deaf, deafened or hard of hearing, or you have a speech impediment and use a text telephone, you can access the TTY service from 8 a.m. to 4 p.m. your local time by calling 1 888 576‑8502 (in Canada only).

Call Centre agents

Call Centre agents can help you with questions about in‑Canada processes for citizenship and immigration programs and services.

They are available Monday to Friday, 8 a.m. to 4 p.m., your local time, except for statutory holidays.

You must choose one of the first five recorded options before you can speak to an agent.

Please note: Agents cannot make decisions on applications that are being processed by Case Processing Centres or CIC offices, nor can they assist in processing applications more quickly.