Contact us

If you are in Canada

Contact the Call Centre. Agents can help you with questions about Citizenship and Immigration Canada (CIC) services and programs. They can also give you limited information about your immigration application.

The Privacy Act prevents us from providing detailed information about an individual’s file.

If you are anywhere outside of Canada

Please contact the Canadian embassy, high commission or consulate responsible for your region.

Living, working or studying in the province of Quebec

Please contact le Ministère de l’Immigration et des Communautés culturelles (MICC).

If you are a Quebec resident and wish to sponsor family members or refugees for immigration to Quebec, please contact MICC. Due to Quebec’s responsibilities in immigration, as defined by the Canada-Quebec Accord, people destined to this province may have to meet different requirements.

Online services

You may notify us of a change of address or check your immigration application status online.

Technical difficulties

If you experience technical problems using this site, please contact the Webmaster. Please note: CIC is unable to respond to e-mail enquiries about programs and services via this site. Only technical enquiries will be answered.