Important Notices

Copyright/Permission to Reproduce
Non-commercial Reproduction
Commercial Reproduction
Third-party Materials
Disclaimer
Privacy Statement of the Canadian Radio-television and Telecommunications Commission
Your personal information on our website
Cookies
What you can do to help safeguard your privacy
Your personal information and maintaining the security of our website
Official Languages

Copyright/Permission to Reproduce

Materials on this website were produced and/or compiled by the Canadian Radio-television and Telecommunications Commission for the purpose of providing Canadians with direct access to information about the programs and services offered by the Government of Canada.

The material on this site is covered by the provisions of the Copyright Act, by Canadian laws, policies, regulations and international agreements. Such provisions serve to identify the information source and, in specific instances, to prohibit reproduction of materials without written permission.

Non-commercial Reproduction

Information on this site has been posted with the intent that it be readily available for personal and public non-commercial use and may be reproduced, in part or in whole and by any means, without charge or further permission from the Canadian Radio-television and Telecommunications Commission. We ask only that:

• Users exercise due diligence in ensuring the accuracy of the materials reproduced;
• The Canadian Radio-television and Telecommunications Commission be identified as the source department; and,
• The reproduction is not represented as an official version of the materials reproduced, nor as having been made, in affiliation with or with the endorsement of the Canadian Radio-television and Telecommunications Commission.

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Commercial Reproduction

Reproduction of multiple copies of materials on this site, in whole or in part, for the purposes of commercial redistribution is prohibited except with written permission from the Government of Canada’s copyright administrator, Public Works and Government Services Canada (PWGSC). Through the permission granting process, PWGSC helps ensure individuals/organizations wishing to reproduce Government of Canada materials for commercial purposes have access to the most accurate, up-to-date versions. To obtain permission to reproduce materials on this site for commercial purposes please contact:

Crown Copyright Officer
Crown Copyright and Licensing Section
350 Albert Street, 4^th Floor
Ottawa, Ontario
Canada K1A 0S5

Fax: 613-998-1450
Tel: 613-996-6886

or

copyright.droitdauteur@pwgsc.gc.ca

Applying for Copyright Clearance on Government of Canada Works

Third-party Materials

Some of the materials and graphical elements found on Government of Canada websites are subject to copyrights held by other organizations. This is particularly true of sites that are jointly operated by a Government of Canada institution and an external organization as part of a collaborative arrangement. In such cases, some restrictions on the reproduction of materials or graphical elements may apply and it may be necessary to seek permission from the rights holder prior to reproducing the material.

To obtain information concerning copyright ownership and restrictions on reproduction on this site, please contact:

Canadian Radio-television and Telecommunications Commission
Ottawa, Ontario
Canada
K1A ON2
Tel: 819-997-0313
Toll-free # 1-877-249-2782

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Disclaimer

The documents provided on this site have been prepared for convenience of reference only. In the case of a discrepancy between the electronic information and the printed version, the printed version will be taken as correct.

Some of the information in this website has been provided by external sources. The Canadian Radio-television and Telecommunications Commission is not responsible for the quality, merchantability and fitness for a particular purpose of products or services available on external sites and listed or described on our menu; nor is the CRTC site responsible for the accuracy, reliability or currency of the information contained on the website and supplied by external sources.

Privacy Statement of the Canadian Radio-television and Telecommunications Commission

The Canadian Radio-television and Telecommunications Commission (CRTC) is committed to respecting the personal privacy of the individuals who visit our website and who participate in our public proceedings. The following statement summarizes the privacy policy and practices of the CRTC website.

• The CRTC does not automatically gather any personal information from you, such as your name, phone number, e-mail or postal/street address during your visit to its websites. This information is only collected, used and disclosed if you supply it voluntarily (such as e-mail. facsimile or postal mail, or through the CRTC website) via your participation in a public process, under the Telecommunications Act or the Broadcasting Act, or by registering in a secure portion of the site.

• The CRTC collects, uses and discloses personal information in accordance with the federal Privacy Act. This means, among other things, that at any point of collection, you will be informed that your personal information is being collected and the purpose for which it is being collected.

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Your personal information on our website

Note that all information you provide as part of a public process, except information granted confidentiality, whether sent by postal mail, facsimile, e-mail or through the Commission’s website at www.crtc.gc.ca, becomes part of a publicly accessible file and will be posted on the Commission’s website. This information includes your personal information, such as your full name, e-mail address, postal/street address, telephone and facsimile number(s), and any other personal information you provide.

The information you provide to the Commission as part of a public process (i.e. comments, interventions or observations) is entered into an unsearchable database dedicated to that specific public process. This database is accessible only from the webpage of that particular public process. As a result, a general search of our website with the help of either our own search engine or a third-party search engine will not provide access to the information which was provided as part of a public process.

Documents received electronically or otherwise will be put on the Commission’s website in their entirety exactly as you send them, including any personal information contained therein, in the official language and format in which they are received. Documents not received electronically will be available in PDF format.

The personal information you provide will be used and may be disclosed for the purpose for which the information was obtained or compiled by the Commission, or for a use consistent with that purpose.

The federal Privacy Act states that you have the right, under certain circumstances, to access any personal information about you under the control of a government institution and to request changes to incorrect information. To access your personal information, contact the Privacy Coordinator 819-997-4274 or toll-free 1-877-249-2782. To notify us about incorrect information call 819-997-0313 or toll-free 1-877-249-2782.

If you do not wish to have your personal information posted on our website and placed on the public file, please contact our office by calling 819-997-0313 or toll-free 1-877-249-2782. IMPORTANT NOTE: If you do not wish to have your information on the public file then your participation in the proceeding may be considered to be withdrawn and the information you submitted to the Commission will be deleted. We will remove your information within 2 business days of your request. If you check our site after the 2 business days, you will be able to see that the information has been deleted.

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Cookies

Generally, the CRTC does not use ‘cookies’ to track how visitors use our website or to determine sites previously visited. However some of the forms on this site do use session cookies.

• What are session cookies and why do we use them? Also called a transient cookie, a session cookie is stored in temporary memory and is erased when you close your Web browser. Session cookies will remember what information you input into the form for 20 minutes or until you close your browser, which ever comes first.
• What if you don’t want to accept a cookie? Each browser is configured a little differently, so if you don’t wish to accept cookies, you need to check the settings of your browser in order to block the cookies. However, some forms on our site use session cookies. If you do not wish to use cookies, please consult our Contact Us page for other ways to communicate with the Commission.

What you can do to help safeguard your privacy.

In order to help safeguard your privacy, make sure you only provide the personal information that is required.

The Commission has some services that require you to use a username and password to communicate or exchange information. When using such a service, you can take the following steps to help maintain your privacy.

• Do not share your username and password with anyone.
• Memorize your password instead of writing it down.
• Ensure your password is meaningful to you but not to others.

Also, you can maximize security by making sure that you:

• Do not use your name as your username.
• Do not use personal numbers like birth or anniversary dates, partial telephone numbers, family names or the names of pets.
• Change your password every 3 to 6 months
• Do not leave your computer unattended after you have logged in.
• Close your browser when you are finished with your session.

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Your personal information and maintaining the security of our website

The CRTC employs software programs to monitor network traffic, to identify unauthorized attempts to upload or change information or to otherwise cause damage. The software receives and records the Internet Protocol (IP) addresses of computers that have contacted our website, the date and time of the visit and the pages visited. We make no attempt to link these addresses with the identity of individuals visiting our website unless an attempt to damage our site has been detected.

Questions or comments regarding this policy, or the administration of the Privacy Act at the CRTC, may be directed to the Access to Information and Privacy Coordinator by using the complaints and inquiries form or by calling 819-997-4274 or toll-free 1-877-249-2782. If you are not satisfied that we have adequately respected your privacy, you may wish to contact the Office of the Privacy Commissioner by calling 1-800-282-1376.

Official Languages

Canadian Radio-television and Telecommunications Commission respects the Official Languages Act and relevant Treasury Board policies, and is committed to ensuring all information on this website published by the Commission is available in both French and English. However, users should be aware that some information from external sources is available only in the language in which it was provided.