Our Returns Policy
Thinking of returning an item?
To ensure the safe return of
your items and the correct allocation of the items to your order,
please follow the guidelines below:
- Please use our online Returns Support Centre to return all items that you have purchased directly from Amazon.co.uk
(or third party items that have been Fulfilled
by Amazon.)
- Please print the return label and include it in your return
package. Do not change the size of the return package when printing as
this can make the label unreadable for our scanners.
- If you cannot print the label, please include the payslip
(the original or a copy) or a piece of paper with the name of the
person who ordered the items, the order number and the reason for the
return. The address to where the item is to be returned will be provided.
- Please use the Amazon.co.uk cardboard box and the manufacturer's original package to return the item.
- If you no longer have the Amazon.co.uk cardboard box, please
include the name of the person who ordered the items and the order
number in the sender field on the package.
Trying to return an item purchased from a third party seller on Amazon.co.uk Marketplace? Click here for more information.
Our 30-day returns guarantee
Our 30-day* returns guarantee means that if for any reason you are
unhappy with your purchase, you can return it to us in its original
condition within 30 days of the date you received the item, unopened
(with any seals and shrink-wrap intact, clothing must have labels
attached) and we will issue a full refund for the price you paid for
the item--see our Refunds Policy.
We can only accept the return of opened items if they are faulty.
Please note that we reserve the right to send back items to you that
have been returned to us after 30 days unless they are faulty.
* Note: Our returns guarantee for large items delivered via specialist courier is limited to 14 days. Click here for further information.
MP3 Downloads cannot be returned after purchase. If you are experiencing an issue with an MP3 download from Amazon.co.uk, please contact us.
This returns policy does not affect your statutory rights.
We are unable to exchange items that are not damaged, defective or
incorrect (however, click here to find out what to do if you have
received a damaged, defective or incorrect item). Click on the links below to find out how to return your item:
Specific rules apply regarding refunds of delivery charges, giftwrapping and other services--see our Refunds Policy.
In the event of Amazon.co.uk sending you a replacement for a
damaged, defective or wrong item, you must return the item to
Amazon.co.uk within 30 days. Amazon.co.uk reserves the right to charge
the price of the replacement item to the payment card used for the
original order if you do not return the original item to us within 30
days of the date on which Amazon.co.uk confirms we will issue a
replacement.
This returns policy does not affect your statutory rights.
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