What is Selling on
Amazon?
What
products can I sell on Amazon.co.uk?
What type of products can I not sell on
Amazon.co.uk?
What
do I need to register as a seller on Amazon.co.uk?
What do I need to list my products on
Amazon.co.uk?
How
much does it cost to sell on Amazon.co.uk?
When do I start getting charged the
monthly subscription fee?
Can I cancel my subscription?
How do I manage orders?
How do I get
paid?
Do you
offer fraud protection?
What is the A-to-z Guarantee programme?
Can customers leave
feedback and why is customer feedback important?
Can I offer gift wrap and
gift
messaging services to my customers on
Amazon.co.uk?
Can
I talk to someone about Selling on
Amazon?
What is Selling on Amazon?
Selling
on Amazon is a programme that enables merchants to sell their products
and inventory on Amazon.co.uk
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What products can I sell on
Amazon.co.uk?
You can sell items in the following categories:
Books, Music, DVD, VHS, Baby, Electronics & Computing, Home
& Garden, Shoes, Software, Sports & Leisure, DIY &
Tools and PC & Video Games.
Prior approval
is required to sell in the following categories: Clothing, Health
& Beauty and Jewellery & Watches.
Contact
us to request approval.
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What type of products can I not
sell on Amazon.co.uk?
These include: Mobile phones including
service, magazines and newspapers, grocery items, tobacco and alcohol,
adult toys, gift cards and gift certificates, prescription medication,
guns and ammunition, photo processing.
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What do I need to register as a seller
on Amazon.co.uk?
In order to register, you will need to
provide the following information:
- Credit
card
- UK telephone number
- UK
bank account information
- VAT number, if your
company is VAT registered.
- E-mail
address
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What do I need to list my products on
Amazon.co.uk?
You can use our Web-based interface or
our bulk listing tools to list your products. The procedure and
information required will vary depending on whether your products are
already in the Amazon.co.uk catalogue.
If
your products already exist in the Amazon.co.uk
catalogue:
You can easily list them one by
one using our Web-based interface. To do so, you only need to provide
the name of the product, the price and your available stock.
Alternatively, you can use our bulk listing tools, which allow you to
list multiple products quickly. Please note that, to use these tools,
you will be required to provide the EAN, ISBN, or UPC code for each
product.
If your products do not exist in
the Amazon.co.uk catalogue:
You can create
them using either the Web-based interface or the bulk listing tools.
For each new product, you will have to provide product information,
including:
- EAN, UPC, or ISBN
code
- Product title
- Product
description
- Image of the product, see our Product
Image Requirements
- Price
- Available
stock
Please note that some product
categories might require additional information to list your
products.
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How much does it cost to sell on
Amazon.co.uk?
It costs £28.75 per month (£25.00 for
sellers that qualify
for VAT-exclusive fees) plus a fee on each product that is
bought. The fee varies across categories. (Click
here to learn more about the
pricing).
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When do I start getting charged the monthly
subscription fee?
Your subscription begins as soon
as you complete the registration process. Accordingly, your first
monthly subscription fee will be charged at that
time.
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Can I cancel my subscription?
Yes, you
can cancel your subscription at any time. Contact us through your
seller account. There is no long-term commitment required to sign
up.
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How do I manage orders?
You
have two options for managing your orders. You can use the Web-based
interface (Seller Central) or you can download the daily order report,
a tab-delimited file that provides a summary of the orders you
received, and includes customer and shipping information so you can
fulfil those orders.
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How do I get paid?
Amazon
first settles your account 14 days after you register. Subsequently,
the payment process repeats every 14 days. It normally takes five
business days from the payment date until the money is available in
your bank account.
For a payment to take
place:
- Must have a positive or zero
"Selling on Amazon" account balance. Commission fees, customer refunds,
customer claims, or chargebacks, if any, can affect your balance.
- Entered a UK bank account in your seller
account.
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Do you offer fraud
protection?
Yes. Amazon's payment fraud protection
helps you eliminate fraudulent orders on your products.
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What is the A-to-z Guarantee
program?
The A-to-z Guarantee Program is designed
to handle situations where a customer either never received a product
or received a product that is materially different from what was
ordered or expected. We ask customers to first contact the seller
when they have a problem. If the merchant fails to resolve the problem,
the customer can file an A-to-z claim. When Amazon.co.uk receives the
claim, we send the seller an automated email detailing the claim
which requests a response with basic information about the order and
the fulfilment process. Amazon.co.uk will then determine how the claim
will be settled which may include reimbursement of the order to the
customer, at the merchant's expense.
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Can customers leave feedback and why is
customer feedback important?
Yes, customers can
leave feedback. Maintaining a high feedback rating is a critical factor
for success on Amazon.co.uk.
- It's the best way for
shoppers to identify you as a trustworthy merchant. Your rating appears
on the Offer Listing Page and is one of the first things that customers
see.
- Customers are more likely to purchase
products from merchants with higher ratings.
- Your
feedback rating is a key metric used by Amazon.co.uk to measure your
performance.
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Can I offer gift wrap and gift messaging
services to my customers on Amazon.co.uk?
Yes, if
you sign up to "sell in other categories". Our Gift Messaging service
allows customers to write gift messages for individual items or for
entire orders, and our Gift Wrap service allows customers to select and
pay for gift-wrapping for each item in their order. As an Amazon
Services merchant, you can make either or both of those services
available to buyers of your items.
Gift wrapping and
messaging is not available if you sign up to "primarily sell Books,
Music, or DVDs".
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Can I
talk to someone about Selling on Amazon?
If you are
not currently selling on Amazon.co.uk and want to learn more, you can
contact our Business Development team between 8:30am and 5:30pm
business days on 0208 636 9252.
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