Contact and Customer Service

Experiencing a technical problem? Need a question answered? Please report your problem to the most appropriate department as listed below. Whenever corresponding with Salon about a problem please send us the exact URL for the page you were on when you encountered a problem, let us know what page you were trying to get to and tell us which browser and operating system you are using.

Salon Premium
Ad Problems
Letters to the Editor
Table Talk or The WELL
Reprint Questions
Salon Personals
Salon Job Classifieds
Salon Gear
Technical Site Problems

Salon Premium
For problems with your Premium account please check our help page for answers to common questions or use it to contact our Premium Help team.

If you are having trouble subscribing please click here for our subscriber help page.

Ad Problems
If you are having trouble with the Site Pass please click here.

You can report a broken ad link here.

Letters to the Editor
For problems with and complaints about Salon Letters to the Editor, or if you believe you have found a copyright violation posted in our Letters area, please let us know with e-mail to lettersproblems at salon.com. To send private e-mail to the editors please use this page.

Table Talk or The WELL
To learn how to start a new discussion, post messages and more visit the Table Talk Help Topics page.

Everything you need to use The WELL can be found on this handy Services & Tools page which also includes the FAQ, contact customer service and more.

For problems with your WELL or Table Talk account please e-mail our Communities support team with a description of the problem.

Reprints
For all questions about reprinting Salon articles please check our reprint page.

Salon Personals
Salon Premium does not handle support for the Salon Personals. Salon Personals is a partnership between Salon and Spring Street Networks.

Virtually all your answers to your Salon Personals questions can be found here. If not, please complete this online request form for help.

If you fail to receive a response to your online help request, please send an email to nonpremiumhelp@salon.com with a description of the issue and the steps taken to resolve it, and we'll contact Spring Street Networks to escalate the issue.

Salon Job Classifieds
Salon Job Classifieds is a partnership between Salon and JobThread. Salon handles customer service inquiries related to the Salon Job Classifieds. Questions regarding specific job posts should be sent to the poster. All other inquiries can be sent to jobboard@salon.com.

Salon Gear
Need help ordering Salon merchandise? Click here.

Technical Site Problems
If you are experiencing general technical problems with the Salon site please write to nonpremiumhelp@salon.com with a description of the problem. Please also tell us which browser and operating system you're using so that we can help resolve the issue as soon as possible.