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The American Cancer Society wants to help you find trustworthy, unbiased, and understandable cancer information quickly and easily so that you can make informed decisions about your health.
There's so much information here. Sometimes I have trouble finding my way around.
I still can't find the information I'm looking for. What now?
Isn't there any way to communicate with a live person?
Sometimes I have trouble printing all of the information on my screen. What can I do to fix this?
Why is it necessary for me to download files?
What is a PDF and why do I need to download special software to view it?
My computer doesn't have Microsoft Word. Can I still read the Word documents on the site?
What are MP3 files and why don't they play on my computer?
What Web browser do I need to use this Web site?
I have a hard time reading the small text font on this Web site. Is there anything I can do to make it bigger?
There's so much information here. Sometimes I have trouble finding my way around.
We've organized our site into several major sections, all accessible from the home page. You can always get back to the home page by clicking the American Cancer Society logo in the upper left corner of any page.
We've also placed a navigation bar in the upper right corner of each page, containing links to some of the most popular areas of the site. The "Site Index" link gives a good "at-a-glance" overview of the site's contents.
I still can't find the information I'm looking for. What now?
Try using our Search tool, which you can reach by clicking the "Search" link located in the upper right corner of each page. To search, simply type a word or phrase in the box and click the Search button.
Isn't there any way to communicate with a live person?
Absolutely. Just click "Contact Us" and follow the directions from there. If you need immediate assistance, please call our National Cancer Information Center at 1-800-ACS-2345. Trained Cancer Information Specialists are available 24 hours a day, seven days a week to answer your questions.
Sometimes I have trouble printing all of the information on my screen. What can I do to fix this?
Look for the "Printer-Friendly Page" icon on the page you're trying to print. Clicking that icon will take you to a page that is specially formatted for easy printing. Otherwise, you may need to change your printer's page orientation from "Portrait" to "Landscape."
Why is it necessary for me to download files?
In order to improve the site's performance and make it easier for you to find what you're looking for, we've moved some of our most data-rich files off of the pages themselves. By downloading a file, you'll get the detailed information you want without having to navigate through pages and pages on the Web. Examples of files available for downloading include PDF files, Microsoft Word documents, and MP3 files. The next three questions and answers contain more specific information about those file types.
What is a PDF file and why do I need to download special software to view it?
PDF (Portable Document Format) is a file format that captures all the elements of a document. To view PDF files, you need the Adobe Acrobat Reader installed on your computer. If you don't have it, you can download it for free from Adobe's Web site. Once you've downloaded the Reader, it will start automatically whenever you want to look at a PDF file.
My computer doesn't have Microsoft Word. Can I still read the Word documents on the site?
Yes. Most other office suites, such as StarOffice, Lotus, and WordPerfect, can read Word files. If yours cannot, you can download a free converter from Microsoft that will enable you to read Word documents.
What are MP3 files and why don't they play on my computer?
An MP3 file is a standard technology and format for compressing a sound sequence, such as a song, into a very small file while preserving good sound quality. MP3 files can be downloaded to your computer from this and other sites, but in order to play them you must first have an MP3 player. You may already have one built into your computer's operating system. Otherwise, you can use your favorite search engine to search for "MP3 Player." Your search results should yield a number of popular MP3 sites, any of which will allow you to download an MP3 player free of charge.
What Web browser do I need to use this Web site?
The Internet Explorer and Netscape Web browsers both work well to help people use the American Cancer Society site, www.cancer.org. Some special characters, such as the Greek letter "alpha" in the cancer drug "interferon alpha" may not appear correctly in older browser versions, such as versions older than Internet Explorer 5.0 and Netscape 6.0.
I have a hard time reading the small text font on this Web site. Is there anything I can do to make it bigger?
Yes, you can make the text larger by changing some settings in your browser. Here are the instructions for the browsers that work best with this site.
If you use Internet Explorer version 5 or higher:
- From the menus, choose Tools - Internet Options...
- Click the "Accessibility..." button at the bottom right
- Check the box next to "Ignore font sizes specified on Web pages"
- Choose your desired size from the View - Text Size menu
If you use Netscape version 6 or higher:
- Choose your desired size from the View - Text Size menu
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