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A-to-z Guarantee Protection

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A-to-z Guarantee Protection

We want you to buy with confidence anytime you purchase products on the Amazon.com website or use Amazon Payments. That is why we guarantee purchases from Amazon Marketplace sellers when payment is made via the Amazon.com website or when you use Amazon Payments for qualified purchases on third-party websites. The condition of the item you buy and its timely delivery are guaranteed under the Amazon A-to-z Guarantee.

Buyers are covered at no cost. We're committed to creating a safe buying experience on the Amazon.com website and when using Amazon Payments on third party websites. If you have additional questions about the A-to-z Guarantee, please contact us.

After you have read carefully through the following important guidelines, click below to submit your claim.

A-to-z Guarantee Basics When You Can File Purchase Requirements Claim Timeframes Warranty Coverage Limits and Coverage Amounts Exclusions from Coverage	Filing a Claim Starting the Process Selecting a Reason When Filing
Managing an Active Claim Viewing the Status Canceling an Active Claim Accepting an Instant Amazon.com Gift Card	Managing a Completed Claim Denied Claims Canceling a Completed Claim

Frequently Asked Questions

How do I file an A-to-z Guarantee Claim?

After you've read through the above information and determined you're eligible for a claim, you can file one here.

How do I view my claim status online?

You can view the status of your claim by viewing the order in Your Account and clicking "Problem with this order?" on the order summary page.

How do I cancel a pending claim?

Click "Withdraw claim" under "Problem with this order?" when viewing the order in Your Account. Only do this if you're certain the issue has been resolved.

If you ordered from a seller and your order didn't arrive, or your order arrived in a condition described, learn more about the A-to-z Guarantee here.