Amazon.com Packaging Feedback

• Packaging Feedback Program Overview
• Entering Your Packaging Feedback Online
• Entering Your Packaging Feedback from Your Mobile Device
• Editing or Adding a Photo to Feedback You've Left
• Identifying Eligible Shipments

Packaging Feedback Program Overview

At Amazon, we are working to improve all aspects of our business. This includes the way in which we ship packages to our customers. The Packaging Feedback Program is designed so you can tell us if your items arrived in good condition and in appropriate-sized packaging. We'll use your input to improve product and Amazon packaging. For example, we use your feedback to identify products for "Frustration-Free Packaging," a multi-year initiative designed to make it easier for customers to take products out from their packages. For more information, please visit www.amazon.com/frustration-free.

Please note that we do not respond to individual feedback. If you need help with an order, please contact Customer Service or visit Return Center where you will be able to return the item for a refund or receive a replacement item.

Entering Your Packaging Feedback Online

1. Visit www.amazon.com/packaging
2. Review the list of shipments for orders placed within the past 60 days.
3. To leave feedback on shipments from pre-orders and gift orders, please enter the order number in the box provided. The order number for pre-orders can be found in the Your Orders section in your account. Gift order numbers are available in the packing slip sent with the gift.
4. Click the Leave Packaging Feedback button next to the shipment.
5. Fill in ratings and answers to questions. You'll also have the option to upload a photo of your shipment.
6. Click the Done button.

Entering Your Packaging Feedback from Your Mobile Device

1. Visit www.amazon.com/packaging
2. Review the list of shipments for orders placed within the past 60 days.
3. To leave feedback on shipments from pre-orders and gift orders, please enter the order number in the box provided. The order number for pre-orders can be found in the Your Orders section in your account. Gift order numbers are available in the packing slip sent with the gift.
4. Click the Leave Packaging Feedback button next to the shipment.
5. Fill in ratings and answers to questions.
6. Click the Done button.

Editing or Adding a Photo to Feedback You've Left

You can update any completed feedback or add a photo within 60 days of receiving your shipment. Note: This currently isn't available for leaving feedback from your mobile device browser. You'll only be able to add a photo when leaving feedback online.

1. Visit www.amazon.com/packaging
2. Click the "View your feedback" link next to the shipment you wish to change.
3. Make changes and click the Done button.

For more information about submitting images, read our Packaging Feedback Image Upload Guidelines.

Identifying Eligible Shipments

In order to keep feedback data current, we limit feedback to shipments you received in the past 60 days. Shipments for orders placed within the past 60 days and shipped by Amazon.com will appear on the Packaging Feedback page.

For gifts and pre-orders (orders placed before 60 days but the shipment arrived recently), please provide the order number to view shipments eligible for feedback.

How to find the order number for gifts:

• On your packing slip: (how to find this)
• From Customer Service: If you don't have the packing slip, you can contact Customer Service for the order number. Please provide the sender's name and e-mail address, and the phone number of the address where the gift was shipped.