1. How to Return an Item - A Return Merchandise Authorization (RMA) must be completed and faxed to Paper.com at 203-286-2592 within five (5) day after the customer receives item.

2. Restocking Fee - A 10% restocking fee will be charged for all returned products.

3. Shipping Fees - The customer is responsible for shipping returned items back to our offices, and the original shipping price will not be refunded.

4. Acceptance of Return is Contingent on Saleable Condition - We will only accept items for a return if they are still packaged and in re-sellable condition. If you've opened the product, damaged the product or packaging, or used some of the paper then please don't return it. If we cannot resell the item we will not issue a credit. The Paper.com Customer Service Team will contact the warehouse once the product is returned in order to determine if the order has been returned in satisfactory condition and qualifies for return.

5. Refund Notification and Turnaround Time of Refunds - Once Paper.com customer service has received confirmation that the item has been received by our warehouse the customers will be notified as to the status of the return. The Customer will be notified via fax or email. Refunds on credit usually take 2-3 business days for the credit card company to process but sometimes the bank keeps the money for as much as 10 days. Please note that the 2-3 day processing time starts after the returned items have been received by our warehouses and the notification has been given. The refund will be issued to the customer via the same method used for the original purchase, credit card or PayPal®.

6. Paper.com Address - Return the item to the same location from which it was shipped. DO NOT RETURN ANY ITEM TO Paper.com's NEW CANAAN ADDRESS OR IT WILL NOT BE CREDITED. We have no ability to restock product at this location and credit will not be issued for items shipped to this address under any circumstances. The warehouse will have no record of the return and customer service will not have a record of the return. Please return the product to the original stocking warehouse.

7. Paper.com Errors - If the item is returned because of Paper.com error and we've shipped the wrong item then please call our customer service line immediately and arrange for re-shipment of the correct product. Paper.com Customer Service will make arrangements for UPS to pick up the mis-picked product at our expense and then UPS will schedule pick up of the item from the customer.

8. Customer Errors - If the item is returned due to customer ordering error, the customer must return the item to the shipper of origin at their expense.

9. Shipper Errors - Paper.com recommends that the customer insure return shipments if there is any doubt that the product will be accepted in saleable condition at the warehouse. Occasionally UPS damages a package, loses a package or ships it to the wrong address. It doesn't happen often but it does happen and paper is fragile. Please insure return shipments.