GETTING THERE
INCLUSIONS
AMENITIES - SERVICES – FACILITIES
BEACH
WHAT TO PACK / DRESS
CODE
FOOD AND BEVERAGE
MONEY & VALUABLES
RESORT POLICIES
SAFETY
SPORTS AND ACTIVITIES
HEALTH & MEDICAL
STAYING IN TOUCH
SHARE THE LOVE
WEATHER
SPA
WEDDINGS and HONEYMOONS
COUPLES RESORTS LOYALTY PROGRAM
DISCLAIMER
GETTING THERE
What documents do I need to
enter Jamaica?
To enter Jamaica a valid passport is required.
Citizens of United States and Canada do not require a visa
to visit Jamaica.
Other nationalities please contact your local Jamaican
Embassy or Consulate or Jamaica Tourism Board office or
www.visitjamaica.com
to verify correct documentation needed.
Return to FAQ List
How do I get through Customs, collect my baggage and get to
Couples Resort?
Your flight attendants will provide you with a short
Immigration and Custom form that you will need to fill out
(also available once landed in Jamaica).
After disembarking proceed to the Immigration Hall. You will
need to present required entry documents along with
completed Immigration and Customs form. Immigration agent
will separate the form in two and will give both parts back
to you: keep the smaller stub (you will need it when
departing Jamaica) and you will remit the second part to the
custom officer after you collect your luggage.
Go downstairs and pick-up your luggage.
Provided you are only bringing in personal items for your
vacation in Jamaica, proceed to Customs counter marked
“nothing to declare”. Remit your Custom Declaration form.
After you exit customs go to Couples Resorts Lounge (turn
left and go straight to the end of the hallway). A Couples
Resorts representative will be waiting for you.
Please enjoy a cold Red Stripe beer/water while waiting
for other passengers to clear Immigration and Customs. Your
shuttle will depart shortly.
Return to FAQ List
How we will get from the airport to Couples Resorts and how
long is the drive?
Couples Resorts provides complimentary shuttle from / to
Montego Bay (Sangster International) airport.
Your Couples Resorts representative will escort you to
the parking lot. It is customary that an airport porter will
bring your luggage to the bus. The porter is not a Couples
Resorts employee. A USD$1 tip per bag is customary. [Please
Note: Couples Resorts has a no tipping policy. Acceptance of
tips by staff is not allowed or expected].
The ride to Negril is non-stop and takes about 1 hour and
15 minutes. The ride to Ocho Rios is about 2 hours long,
with one stop (rest rooms/drinks/food).
Your driver is not a Couples Resorts employee, tipping is
permitted
What do I need to do to check in and check out of a Couples
Resort?
Upon your arrival you will be welcomed with cold beverage
and dampened face cloth. Couples Resorts requires an imprint
of your credit card and a “hold” of USD$300 for incidentals
and to supply a room safe box key deposit. [Each room at
Couples is provided with a small built in safe]
You will also be asked to fill out a form with your
returning flight information. The day before departure
Couples Resorts will reconfirm your flight and will arrange
your bus transfer to the Montego Bay [MBJ] airport. The
shuttle departure time will be left in your room your last
day or evening at the Resort.
When you have completed your registration, you will
receive your keys and a Couples Bellman will move your
luggage to your room.
Please provide your Romance Rewards number upon check-in.
Not member yet?
Click
here to learn about Romance Rewards benefits.
Return to FAQ List
What are the check-in and check-out time for Couples
Resorts?
Check in 4 pm.
Check out 12 pm (noon).
You maybe able to get into your room earlier if your room is
ready. Have your swimwear and cover-ups easily accessible.
This way if you want you can change in the bathroom or if
available, hospitality room and go to the beach and/or pool.
What is online pre check-in?
Online pre-check in is offered to Romance Rewards
members. Please use this online pre-check in form to shorten
your check-in process and so that we may have your Romance
Rewards package delivered to you within 24 hours of your
arrival. To pre-check in:
Click Here.
Not Romance Rewards member yet?
Click
Here.
Return to FAQ List
Do you offer Special Needs Transfers?
We can make special arrangements to hire a wheelchair
accessible van. Depending on the available vehicle, one way
transfer to Negril is approximately $150 and one way
transfer to Ocho Rios is approximately $180. The precise fee
will be confirmed at the time of the request and guest will
be required to pay the resort upon arrival. Please contact
the reservations department at 1-800-268-7537 or
email in advance to ensure availability.
Do you offer private car transfers?
We can arrange a private transfer for you from
Sangster International Airport in Montego Bay to any
of our resorts.
- Cost to CSS or CTI = $110 each way per couple.
- Cost to CSA or CNG = $90 each way per couple.
- Transfers from Kingston International Airport
will be more expensive and will need to be quoted at the
time of request.
To make arrangements, contact our
Romance Concierge
INCLUSIONS
What
all-inclusive means?
As an all-inclusive resort, everything is taken care of
in your overall package, including all meals, snacks,
premium brand cocktails and beverages (including the
mini-bar selection if one provided in your room
accommodation) unlimited use of sports facilities, including
equipment rental and instruction, waterskiing, recreational
activities, hotel taxes and airport transfers from Montego
Bay [MBJ] with no tipping of Couples staff allowed. No
hidden surprises.
Return to FAQ List
AMENITIES - SERVICES – FACILITIES
What electrical current is used in Jamaica?
Its 110 volts, 50 cycles – US & Canadian electrical
devices will work.
Does each room have an iron, ironing board and hair dryer?
Yes, all rooms are equipped with an iron, ironing board
and hair dryer.
What kinds of toiletries are provided?
Shampoo/conditioner, bath gel, soap, aloe gel and
moisturizer are provided and are automatically replenished
when needed.
Is there secure place to keep valuables?
Every room and suite has a free in-room safe deposit. We
advise guests to place cash, jewelry, travel documents and
any other valuable items in this secure place.
Return to FAQ List
Do the resorts have a laundry & dry cleaning service?
Yes, the resorts have an outside laundry service available
Monday through Friday. It is a two business day service. The
cost varies by article. Most items are $1.75 to $3.75 –
detailed pricing can be found in your room (additional fee
for rush orders). There is no “coin Laundromat”.
Is
there internet access?
Yes. Each Resort has internet café. There is no charge.
We suggest that you limit your computer access to 15 minutes
at a time if people are waiting. There is also free WiFi
available in specific areas (ex. Lobby, some restaurants or
by the pool). The coverage varies among resorts but its
being expanded.
Can we get major US stations on the TV?
Yes. Hotels carry stations like ABC, CBS, NBC and ESPN.
(Please note that following suites at Couples Swept Away do
not have TV: Garden Suite, Atrium Suite and Beachfront Suite
– please refer to “accommodations” page for more details)
Return to FAQ List
BEACH
Can we suntan in the buff and do you have to be totally
nude?
Couples Tower Isle has a private "Au Natural" island for
just this. We will transport guests who wish to suntan au
natural on a small boat to the island. The island has a bar
and a small pool. The island is open for au natural
sunbathing from 9am to 4pm. Days that Couples Tower Isle
does not host on Isle wedding guest will be able to enjoy it
until 5pm.
At Couples Negril there is a small semi-private area
designated for au natural sunbathing on the main beach.
There is a Jacuzzi and self-serve bar.
Couples Sans Souci has a small bay (called Sunset Beach)
dedicated for au natural sunbathing. There is a pool,
Jacuzzi, bar and grill. Please note that the Sunset Beach is
open to all guests starting at 5:00pm for viewing the often
spectacular sunsets.
Au natural sunbathing is not permitted at Couples Swept
Away.
All au natural areas are NOT clothing optional –
therefore no clothing is allowed.
Return to FAQ List
Is topless
allowed?
Yes – topless sunbathing is allowed in designated areas
at following resort:
Couples Tower Isle: topless sunbathing is permitted at the
end of the pier off the main beach.
Couples Negril: topless sunbathing is allowed on the main
beach.
Couples Swept Away: topless sunbathing is allowed on the
main beach.
Topless is not allowed at or in any of our swimming
pools.
What kind of sun protections do we need?
The Caribbean sun can be very strong, so we recommend you
bring plenty of protection (i.e.: sun block, sun glasses,
hats & visors). However, if you forget we have these
products available at our newsstands & gift shops.
Return to FAQ List
WHAT
TO PACK / DRESS CODE
What
should we pack?
You should pack lightweight cotton clothes due to the
heat and humidity. In the evening resort casual or
semi-formal clothes are required (see “what is the dress
code” question). All other times normal summer and swimwear
attire is appropriate.
If you plan to go horseback riding long pants are
recommended. For golfing, typical golf club attire is
required. Note: if you plan to go into town or tour the
countryside it is not appropriate to wear only beach attire.
Pack a carry-on with a change of clothes, swim wear and
cover-ups, your normal toiletries, any medication that you
might be on. This way if the checked luggage gets lost or
does not make a transfer you will at least have something to
change into.
A waterproof disposable camera is suggested if you plan
to parasail, snorkel, scuba dive, swim with the dolphins at
Dolphin Cove, or go on the Catamaran cruise. Also bring
additional memory card for your digital camera as you won’t
be able to use Internet Café computer to download your
images.
Bring your favorite beach read. Couples Resorts host
small book exchange shelves where you can borrow something
to read and you can leave your finished book for other
guests to enjoy.
Return to FAQ List
What is
the dress code?
During the day normal summer and swimwear attire is
appropriate.
Beach Grill:
Swimwear is permitted.
Breakfast and Lunch:
Swimwear must be dry and covered. No bare feet. Shorts /
t-shirts / flip-flops are most common.
Evening:
Gourmet restaurants and repeat guest dinners: Semi-Formal –
summer or cocktail dress and sandals, or skirt and nice top
for women. Dress pants, khakis, shirts with sleeves and
collar and dress shoes for men. Jacket not required.
(Elegant dress sandals are allowed). Jeans, shorts,
sneakers, flip flops are not permitted.
Other restaurants:
Resort Casual - shorts with a nice shirt/blouse and sandals
are allowed.
Return to FAQ List
Should we bring towels and floats?
No, Couples Resorts provide lounge chairs,
cushions/floats and beach towels. There will be two beach
towels in your room upon arrival. The towels can be
exchanged every day for clean, dry ones at the beach or
water sports hut. At the end of your stay you must turn your
towels in and you will receive a receipt that you must show
at checkout (or pay $15/towel!).
Should we
bring large insulated mugs?
Drinks are to be served in glasses or cups provided by
Couples Resorts (Management on October 12, 2004 restated
this policy). The glasses at the bars are standard size that
you would get in the States.
Return to FAQ List
FOOD AND
BEVERAGE
Do
you offer room service?
All four resorts offer continental breakfast in room.
Just fill request card (located in your rooms’ information
folder) and place it on the outside door knob the evening
before.
Couples Sans Souci: full room service from 6am to 11pm.
Couples Negril: for guest staying in Garden Suites or
Beachfront Suite special in-room dining menu is offered.
Dinner can be served between 6:30pm and 9:00pm and must be
ordered one day in advance.
Return to FAQ List
What are restaurants hours?
Couples Resorts offers 24-hour food service. You can even
enjoy a continental breakfast in bed or on your balcony.
Meal hours are posted at each restaurant and beach grill
will be open if the remaining restaurants are closed.
What kinds of alcohol beverages are included?
We serve beer, red and white house wine, various juices
and almost any type of mixed drink. All Resorts have
selection of top shelf spirits.
Can you book
restaurants in advance?
No you can not. Please contact guest relations upon
arrival and they will assist you.
Return to FAQ List
What is a private dinner and how can I book it?
Private candle-lit dinner with a personal server is
available for you and your loved one. You will have a choice
of beach or garden setting. To reserve your private dinner,
please contact sales/guest services in advance via
http://couples.com/021contactus_other.htm or visit their
desk upon arrival. The dinner is $150 per couple and
availability is limited.
Return to FAQ List
MONEY &
VALUABLES
Is there secure place to keep valuables?
Every room and suite has an in-room safe deposit box. We
advise guests to place cash, jewelry, travel documents and
any other valuable items in this secure place.
How much money should we bring?
Once you are at Couples Resorts, nearly everything is
already included in the price you have paid.
Please budget for following non included items: Spa
treatments, optional tours, gift shop and duty free items,
phone calls, golf caddies (golf green fees and transfers are
included), PADI certification or refresher course
(introductory course and dive as well PADI certified members
dives are included)
What currency should we use?
Official currency is Jamaican Dollar but US Dollar is
largely used and actually recommended. All items will be
priced in USD. If you use Jamaican Dollars some stores may
“convert” the J$ to US$ at a premium (i.e. a service fee) so
bring USD to avoid unnecessary conversion. Street vendors
may not have required change so we suggest that you bring
smaller bills.
Return to FAQ List
Is
there a departure tax?
Yes, currently it is 1,000 Jamaican dollars or 28.00 US
dollars (subject to change without notice). Usually this
departure tax is already included in your airline ticket or
vacation package – please check with the airline or your
travel agent. If it is not included, you will need cash to
pay the departure tax at Montego Bay airport.
Can we use traveler checks? Where do we exchange them?
Yes. You can exchange them at the airport, banks, and some
stores as well as at the Resort. Please note that you will
be charged a transaction fee (usually it’s an additional
percentage above the official exchange rate). At the Resorts
your traveler’s checks will be exchanged to Jamaican
Dollars.
Does the Resort charge a deposit to a credit card upon
check-in?
When you check in, the front desk will place a $300 hold on
your charge or debit card to cover incidentals (phone calls,
gift shop and Spa charges). If you do not charge anything to
your room then nothing is actually put onto your card. If
you do not have either a charge or debit card, then you will
have to provide $300 cash deposit. All hotels in the US do
the same upon check in.
Which
credit card does Resorts accept?
We accept Visa, MasterCard, American Express, and
Discover.
Is
there an ATM machine?
Yes. There are ATMs at each resort. All cash will be in
USD. There is $6US* ATM transaction free. *Fee may change at
any time without notice
Return to FAQ List
RESORT
POLICIES
Does Couples Resorts accept singles?
All rooms must be double occupancy unless traveling as
part of a contracted group. In such event, single occupancy
rooms are very limited and must be approved at the time of
the booking.
What is Couples Resorts Hurricane policy?
Our hurricane policy is listed
here.
In case of a hurricane approaching Jamaica Couples Resorts
will be posting advisories on the
Message Board.
Return to FAQ List
What are your late arrival / early departure and no show
policy?
Couples Resorts doesn’t offer refunds for late arrivals,
early departure and no-shows. We strongly recommend
purchasing
travel insurance.
I booked with Couples Resorts – what are your deposit and
cancellation policy?
A) If you booked hotel only:
Deposit: $400 at the time of the booking.
Final payment: due 45 day’s prior arrival. Couples
Resorts reservations will contact you by email few days in
advance. You will be asked to reply with your authorization
to proceed with payment. If you would like to make a payment
earlier please call us at 1-800-couples ext 1.
Cancellation:
Up to 46 days prior arrival: no
penalty, deposit refundable
45-30 days prior arrival: Deposit of $400 non refundable
29-15 day’s prior arrival: 50% of the hotel price
14 days and less: 100% of the hotel price non refundable.
B) If you booked hotel & air package:
Full payment is due at the time of the booking.
Cancellation:
Airline portion is non
refundable. If you are unable to travel you must contact the
airline to avoid “no show” penalty. Otherwise your air
credit is valid up to one year from the date your airline
ticket was issued. Airline fees to rebook will apply and
vary among the carriers.
Hotel portion: is subject to same cancellation rules as
above, under item a) .
Return to FAQ List
What is
tipping policy?
Couples Resorts has a strict NO TIPPING policy.
Gratuities are already included in your room price and are
distributed among all employees. Our staff is trained and
required not to request, accept or expect tips since
non-tipping is an essential part of the all-inclusive
experience. Please do not think that you need to tip to get
great service.
We sincerely appreciate your desire to reward our
employees for their great service but ask that you please
refrain from giving them monetary gifts. Acceptance of cash
tips could cost staff to lose their jobs.
There are some situations where tipping may apply during
your travels or where you may wish to express your
gratitude.
• For Montego Bay airport
luggage handlers, bus transfer drivers, and all off-site
excursions (included and extras) tips are expected. However
this does not include our Couples airport lounge staff.
• SPA and salon personnel – tipping is discretionary (not
mandatory)
• Photographers are outside contracted services and tipping
is at your discretion.
• Weddings: you can tip the minister but the tip is not
expected. Wedding coordinators are Couples Resorts employees
and tipping is not permitted.
• Couples Resorts supports many local charities, schools,
orphanages and hospitals. You may wish to bring some gifts
for them but you should declare them at the customs and you
should be prepared to pay duties on those items.
• You may choose upon departure to leave some small gifts
for staff at the check out desk or in your room; please
include a memo stating that this is a gift if you do so.
• Do you want to really help staff members who have
particularly impressed you? When departing please fill out
our questionnaire where you will find a place to name your
favorite employees. We highly regard these nominations when
considering staff rewards and promotions.
Return to FAQ List
Do you offer day passes for friends staying in the area?
Yes we do, however Couples Resorts limits the number of day
passes sold. If you are planning to get married at the
Resort please consult our Weddings & Honeymoons FAQ to learn
more about it.
There are 4 types of passes.
Wedding Ceremony Only Pass – USD $50 per person
Half Day Pass [10:00 am - 6:00 pm] – USD $100 per person
Full Day Pass [10:00 am - 11:30 pm] – USD $200 per person
Evening Pass [6: pm – 1:00am] – USD $100 per person
Return to FAQ List
Can I visit other Couples Resorts? (Trading Places program)
Romance Rewards members will now be offered the privilege
of complimentary day passes to a nearby Couples Resort.
We're calling the program "Trading Places".
In Negril, Trading Places is available between Couples
SweptAway and Couples Negril.
In Ocho Rios, Trading Places is extended between Couples
Sans Souci and the NEW Couples Tower Isle.
Here are the rules and conditions for the new Romance
Rewards Trading Places:
1. Trading Places is restricted to Romance Rewards members
only. Since it may take several days for new Romance Rewards
member account to be activated, only Romance Rewards members
who have an active account upon arrival at your resort are
eligible.
2. Trading Places is limited to a maximum of 10 couples
per day on Mondays, Wednesdays and Fridays only.
3. Romance Rewards members must sign up for Trading Places
with Guest Relations 24 hours in advance. The sign up is
only available while you are on property. Romance Rewards
members may only sign up for Trading Places once per stay.
4. Complimentary transfers from your resort to the nearby
resort will depart at 9:45 am and will depart from the
nearby resort back to your resort at 4:00 pm.
5. Should you decide to leave the nearby resort prior to
4:00 pm, transfer costs will be at your expense. If you miss
the 4:00 pm transfer, the nearby resort reserves the right
to charge the current day pass rate.
6. Activities at the nearby resort which require
reservations such as excursions and scuba are not part of
the day pass privilege. Spa facilities may be utilized
subject to availability; however no coupons or credits from
your resort may be used at the nearby resort.
Return to FAQ List
SAFETY
Are Jamaica / Negril / Ocho Rios / Couples Resorts safe?
Jamaica is safe as long as you use the same common sense
that you would in your country. Just be aware of your
surroundings. Couples Resorts employs security that guards
the entry, beach access and patrols the grounds.
SPORTS
AND ACTIVITIES
What kind of daily Activities are there?
Each Resort offers short daily orientation. Also, upon
check-in you will be given a handout about the resort
activities and its schedule. Click a resort below to see
examples of daily activities*
Couples Tower Isle
Couples Sans Souci
Couples Swept Away
Couples Negril
*may change at any time without notice
Return to FAQ List
What golf course Couples Resorts have available for its
guests? Are there any fees?
At Couples Resorts green fees and transfers are included.
The day before, Guest Relations will issue your voucher. Bus
departs around 8 am and 1 pm (please reconfirm). Please
Note: In Jamaica caddies are mandatory and tipping is
customary.
Couples Negril & Couples Swept Away:
Negril Hills Golf Course
The 18 hole par 72 course, measuring 6,333 yards, is
distinguished by gently undulating fairways, elevated tees
and greens, picturesque water hazards and lush tropical
vegetation.
-Caddy is mandatory at $14 per
caddy for 18 holes; $7 for 9 holes.
-Carts are optional at $35 per cart for 18 holes; $17.50 for
9 holes.
-Club Rental: $18 per set (all rentals available in ladies
and gents, left & right handed)
Couples Tower Isle & Couples Sans Souci:
Sandals Golf & Country Club
Sandals Golf & Country Club in Oho Rios, Jamaica, is a
formidable test characterized by narrow fairways and
minuscule, drop-off greens. A par-71 18-hole layout
measuring 6502 yards, it stretches out over a verdant,
rolling landscape with sweeping views of sparkling sea and
mountains cloaked in dense vegetation.
While there are no major forced carries and few fairways
bunkers, precision is key; ten holes are flanked by
out-of-bounds stakes. Particularly vexing is the
unassuming-looking par-3 13th hole on the course, but it
packs a wallop with its treacherously shallow green fronted
by a steep slope and backed by a hidden bunker. .
- Caddies are mandatory
- US$17.00 per caddy for
18 holes walking
- US$12.00 per caddy for 9
holes walking
- US$25.00 per caddy for
18 holes on shared cart
- US$17.00 per caddy for 9
holes on a shared cart
- As caddies are not
Sandals employees,
tips are accepted
- Yamaha carts are
optional
- US$40.00 per cart for 18
holes
- US$25.00 for 9 holes
- Nike Club rentals are
available
- $45.00 for 18 holes or
$30.00 for 9 holes
- All rentals available in
ladies and gents, left and
right handed
- Nike Shoe rentals:
US$16.00 (includes free pair
of socks)
- Ocho Rios Golf club doesn’t accept cash – all purchases and rentals must be paid by credit or debit card.
Return to FAQ List
What
kinds of water sports are included?
Couples Resorts includes an array of water sports*:
Snorkeling: usually 2 departures per day. Sign-up
required at the water sports hut. Masks and fins are
provided. Complimentary lessons offered. Night Snorkeling is
available for an additional charge ($35 per person) - check
with the staff on when the next trip is going.
Glass bottom boat: daily. Sign-up required at the water
sports hut.
Hobbies Cat sailing: offered daily 9am – 4pm. First come
first serve. Complimentary lessons offered.
Windsurfing: offered daily 9am – 4pm. First come first
serve. Complimentary lessons offered
Kayaking: offered daily 9am – 4pm. First come first
serve. Complimentary lessons offered
Pedal Boats: offered daily 9am – 4pm. First come first
serve. Complimentary lessons offered
*may change at any time without notice. Please consult
activity sheet upon arrival.
Return to FAQ List
Is
Scuba diving included?
Yes, scuba diving is included:
Certified Diver Program
Dives are offered Sunday through Friday, deep dive in the
morning and shallow in the afternoon. On Saturday morning we
offer a two tank dive and no afternoon dive. The dives and
gear are included with the price of your stay. We offer
Night Dives for an additional charge. Consider upgrading
your certification while you are visiting by taking an
Advanced Course for an additional charge. Certified divers
can dive once per day.
Non-Certified Divers
For non-certified divers complimentary Resort course and one
complimentary introductory dive is offered. Additional
non-certified dives are $50 per person, subject to
availability. The Resort Course is offered Monday through
Friday at 9:00 am. Guests are asked to sign-up one day in
advance. This is not a PADI certification course.
Open Water Referrals
Our PADI Instructors can continue and complete any portion
of the Open Water Course you may have begun at home for an
additional charge. Couples Swept Away and Couples Sans Souci
now offer online theory PADI classes.
PADI certifications, Advanced and Specialty Dives, Full
Open Water, Advanced Open Water, Rescue Diver and Dive
Master Certifications available for an additional charge.
All Divers
Please
Click Here
to review the medical questionnaire for divers. You don’t
need to provide this form if you don’t have any medical
condition that may require doctors’ waiver. Otherwise you
must get the appropriate waiver before arriving at the
resort (the form must be stamped by the physician / medical
facility. You must bring the original form– faxes and
photocopies cannot be accepted).
The alternative is to visit a doctor in Jamaica to be
cleared to dive. Expect the cost to be at least $100 if done
in Jamaica.
Night Dive
Available at $50 per person. Minimum of 4 participants
required.
Return to FAQ List
Are there tours available off-site?
Couples Resorts is the best value on the island and
includes the widest array of off-site adventures.
Please consult our inclusion flyer to find out more about
included adventures.
Click
Here for Details.
Each Resort also hosts excursions desk where you can
purchase additional tours.
Does Couples Resorts have gym facilities?
For those who can’t skip a workout we have exercise
facilities at all resorts.
Can you go horseback riding?
Horseback riding is included at Couples Tower Isle –
please consult guest relations to sign-up.
Remaining 3 resorts offer horseback riding as optional tour
that you can book at excursions desk.
Return to FAQ List
Can you swim with the Dolphins?
Dolphin Cove is located in Ocho Rios – few minutes drive
from Couples Tower Isle and Couples Sans Souci. It is around
(4) hour drive from Couples Swept Away and Couples Negril.
You can purchase it at our excursions desks.
Return to FAQ List
HEALTH &
MEDICAL
Are there medical facilities on property?
All Couples Resorts have a nurse’s office with regular
office hours. However, should you need medical attention
outside of these hours; we have a doctor on call 24-hours a
day. You will be responsible for an additional charge if the
doctor is called or if a prescription is needed.
Do I need
vaccines?
Vaccines are not required to travel to Jamaica. Please
contact your doctor for more information and
recommendations.
Can I drink
water?
Tap water is perfectly safe. Small bottled water is
provided in rooms with mini-bars. You can purchase larger
bottled water in sundries shops.
What if I have food allergies?
Please consult with our chef upon arrival or
email us
in advance. We are accustomed to servicing guests with
seafood allergies, celiac disease / gluten free diet.
Return to FAQ List
Do you offer medical / travel insurance?
Our Travel Protection (including “cancel for any
reason waiver” and “Job Termination” protection) is available only to guests that book
directly with Couples Resorts*. Otherwise please consult
with your travel agent. Couples Resorts advocates purchase
of Travel Insurance in order to minimize any potential
financial loss.
Click Here for Details.
**Our travel insurance must be purchased prior or at the
time of the final payment. If you purchase it within 7 days
of deposit additional pre-existing conditions waiver will be
included. Travel insurance is non-refundable.
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Are you able to accommodate special dietary needs?
Our chefs are more than happy to prepare separate meals
for guests with special dietary needs(e.g. celiac and other
food allergies), however as there may be a challenge with
the availability of certain food items in Jamaica, please
contact us in advance to discuss your special requirements.
Click here
to consult us.
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STAYING IN
TOUCH
Can we call
home?
Yes. Our phone reception desk will assist you. There is
$2 connection charge. Long distance fees vary depending on
your call destination and will be charged to your room. You
can also call using your credit card via services of an
outside long distance provider (rates vary). Calling cards
purchased outside of Jamaica will not work.
What are the direct address / phone number for the Resorts?
Couples Tower Isle
PO BOX 330 Tower Isle
St-Mary, Jamaica, WI
[876] 975-4271
Couples Sans Souci
PO BOX 103, Ocho Rios
St-Mary Jamaica, WI
[876] 994-1206
Couples Swept Away
PO BOX 3077
Norman Manley Blvd.
Westmoreland, Jamaica, WI
[876] 957-4061
Couples Negril
PO BOX 35
Norman Manley Blvd.
Hanover, Jamaica, WI
[876] 957-5960
CORPORATE OFFICE:
Couples Resorts
11902 Miramar Parkway
Miramar, FL 33025
Toll Free: 800-268-7537
Local: [954] 416-1280
FAX: [954] 416-1281
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What time zone is Jamaica in?
Jamaica is on Eastern Standard Time 365 days a year. This
means they do not turn their clocks back. Therefore, from
the first Sunday in April until the last Sunday in October
they are one hour behind EST, i.e. 9:00 am in New York means
8:00 am in Jamaica. The rest of the year Jamaica is on the
same time as New York.
SHARE THE LOVE
Where can we post our vacation experience and memorable
pictures to see?
Couples Resorts has created a special section on our
website for those who would like to share their experiences.
Just join our
Couples Lounge and let us know about your stay or read
our quarterly newsletter.
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WEATHER
What is the weather like in Jamaica?
Jamaica has a tropical climate at sea level and a
temperate climate towards the highlands of the interior. As
a popular Jamaican poem says, “we have neither summer nor
winter/neither autumn nor spring…” and it's true. Many
Jamaicans characterize the seasons according to the fruits
available at that time! Some of the most important ‘seasons’
are mango season (May to July), guinep season (July to late
September) and cane crop season (late October to about
January). Although there is little real variation in
temperature year round, between December and April the
weather is practically perfect for any activity every day.
The average temperature ranges from 19 degrees Celsius (66
degrees Fahrenheit) to 32 degrees Celsius (99 degrees
Fahrenheit) all year. Will it rain during your holiday? If
it does, don’t worry. Most times, the short tropical showers
provide a welcome break from the afternoon heat – just look
at it as liquid sunshine, not rain!
You may log onto weather related websites as closer to
your travel date.
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SPA
Are there Spa facilities on property?
Absolutely! If you need to be rejuvenated, just call the
spa and make an appointment for an array of massages,
aromatherapy, facials, manicures, pedicures and much more.
These services are available for a modest additional charge.
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WEDDINGS and HONEYMOONS
At Couples Resorts we know how meaningful your wedding
day is to you. And we offer the perfect setting for you to
live out your dreams – free of worry and hassle. Please
click here to go to
our Wedding & Honeymoons FAQ.
DOES
COUPLES RESORTS OFFER LOYALTY PROGRAM?
Couples Resorts’ Romance Rewards where loyal guest earn
“Romance Rewards” nights and upon return visit to Couples
Resorts they will be pampered with unique benefits based on
Romance Rewards Level.
Click
Here for Details.
DISCLAIMER
All information assumes US citizenship. Conditions may
vary for other nationalities. Any references to time of day,
day of week, availability of activity or cost of a
particular item may be subject to change without notice.
References to credit cards or debit cards are
interchangeable. All facilities and amenities are subject to
change without notice.
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